If you have any questions about the plans or anything else, don’t hesitate to ask us at support@mygermanphone.de. We will be happy to help you out!
A great plan to have as a backup: You can order a SIM card for free and just book the options you need every month. There is no fee whatsoever and even free shipping!
Once you received your SIM card, you can change the language settings for the voice menu into English.
If you need more data and some free minutes or SMS, check out these extra options (valid for 4 weeks from the time you book them):
- Extra Internet Options: 300 MB – 2.99€, 700 MB – 5.99€, 1.5 GB – 9.99€, 3 GB – 19.99€, 4 GB – 29.99€ (send text message with “300 MB”, “700 MB”, “1,5 GB” [use a comma], “3 GB”, or “4 GB” to 70888 to book the option)
- Calling & Texting: 100 units – 4.99€, 500 units – 9.99€ (send text message with “100” or “500” to 70888 to book the option)
- Community Option: Unlimited calls to Vodafone numbers – 2.99€ for 4 weeks (send a text message with “Vodafone” to 70888)
Please be aware that if you book any extra options, they will renew themselves after 4 weeks if you don’t cancel them. The easiest way to cancel them is through the MeinVodafone app. If that is not possible, call the “Tarifmanager” at 22044. Or reach out to the customer service.
Switch to a different plan or pause current plan
If you want to switch from one CallYa plan to another, e.g. from the CallYa Smartphone Special to the CallYa Allnet Flat or vice versa, you have three different options to do that:
- in the MeinVodafone app for your smartphone
- online on Mein Vodafone via any browser
- calling 22044 (you need to call with your CallYa number).
In the app, you need to tap on Mein Vertrag > Mein Tarif > Vertrag and then on Jetzt Vertrag verlängern. Then choose the plan you want to switch to.
On Mein Vodafone in your browser, you need to click on Ihr Tarif, then Tarif ändern. Then choose the plan you want to switch to and click Speichern.
Please note that any extra options you might have booked do not transfer to your new plan.
This way you can also pause your current plan, for example when you leave Germany and don’t want to waste your remaining credit balance. Then simply switch to the CallYa Talk&SMS plan. This plan does not charge a monthly fee.
Santosh Bhosle
I cannot download meinvodafone app on my mobile phone. I have Germany simcard but I am on roaming in Europe and my phone is registered in India. Please suggest. Danke
MyGermanPhone
Hi Santosh, the issue is probably that your App Account (e.g. Apple App Store or Google Play) is registered in a different country. You need to have an account for the German App Store to have access to the German Vodafone App.
Syed Shahnam
hi
dear i want buy sim but i want one number
book to my Choice. Can this possible
Masha
I get this message and the number does not seem working. What should I do?
CallYa Smartphone Special: The base fee of 9.99 Euro could not be deducted. Please top up your account by calling 22922. Kind regards, your CallYa-team
MyGermanPhone
You need to be in Germany to call that number. If not, try reaching out to the customer service or top up online.
Ulrike Kargus
Hi. I have a vodofone Callya simcard with 2 gb and 200 min/sms, for 10 euros per month.. But when I try to call someone, it says that I don’t have enough credits on my account. I have 0.01 credits, but I haven’t used up my minutes. I have not used up my 2 gb. What is the problem? Why can’t I make calls? Also how may I check my usage? Does this plan still include free euro roaming?
MyGermanPhone
Hello Ulrike,
are you trying to call someone with a German phone number? Or someone with a foreign phone number?
Mekonnen, Kebur Baye
Hello,
I have a prepaid Vodafone sim card. I have been charging it €15 for a month for both calling and internet. I usually buy it in Rewe or recharge it via my mobile banking. Are there any other discount offers?
I tried to recharge it with those call ya offers, €4.99, €9.99, etc online but I couldn’t.
MyGermanPhone
Hi! You first have to change the plan on the SIM card. We recommend to call the Vodafone customer service to do that.
Andrew Pugh
Help I have bought the 9.99 Callya talk & sms but cannot get the code to activate it, keeps saying too many codes have been sent,
whats wrong?
I hav changed the sm from uK to DE and changed the country code as well so shouldn’t be an issue
Ri
MeinVodafone App is not available for prepaid Sim card users. Also, CallYa App is not allowing you to change tariff, I’m with CallYa Flex and want to change to CallYa Talk&SMS but I can’t, because you only can add DayFlat 10GB or Vodafone Flat. .
I called 22044/22922 and guess what, it kept repeating the same thing, didn’t give the option for tariff change, it didn’t matter you done it in German or English. I kept going. Called the 0800 4440643000 customer service number, where it first seemed I will finally get what I need, but they kept me waiting for 22 minutes to do the tariff change and in the end they said that it’s done and I will get an SMS/text for the next 24hrs about my tariff change. I’m still waiting…
This is the biggest disappointment I ever had with Vodafone after being their customer over 15years in 3 different country. I have to say that in Germany is the most difficult to change tariff on a prepaid Sim card. All the other 2 EU country you can send an SMS/text with the word and they reply back straight away or call a free number and gives you the tariff change option.
WHY DO THEY MAKE IT SO DIFFICULT!!!
All I want is to keep the number, but it seems like it is easier to get a new prepaid sim card.
Kamran Kerimov
Hi. I have a vodofone Callya simkart with 2 gb and 200 min/sms. But when I try to call someone, it says that I don’t have enough credits on my account. I have 0.01 credits, but I haven’t used up my minutes. What is the problem? Why can’t I make calls?
Layan
Hello,
I was in germany 2 years ago. I asked for a sim card for only one month since I will leave germany after that and they let me buy callyay. Now that im going back to germany to study again I am worried that I may have unpaid bills because i thought it was for one month. Is that right? And what can i do in this case?
MyGermanPhone
Callya is the prepaid SIM from Vodafone, so you always pay in advance and don’t get bills.
Nina
How quick l can top up my phone. Special code for 3 euro
mico
hello.what is minimum balance ?–>for calling in EU (but outside of DE)
danke.thanks.hvala
MyGermanPhone
You don’t need any balance to receive calls. To make calls, you need at least 9 Cent (for one minute).
William
Hello – how to add internet load when in a different EU country? The number I use in Germany 70888 does not work!! Vodafone
Any help appreciated
William
MyGermanPhone
Hi William, you will need to use the MeinVodafone app or the Vodafone website (you might have to register for an account with your number first)
Mathias
Hi,
I need a Sim card which can be active and receive calls and SMS without any charges. I have three questions regarding this connection:
1) If I acquire this SIM and keep it active, what is the minimum number of months i need to recharge in other to keep my number active or can I keep using it without any balance and without making any outgoing calls/sms/internet INDEFINITELY?
2) In this active, but no-balance state, would this phone keep on receiving incoming calls/SMS in any other European Union country than Germany?
3) When I need, can I port this same number into a favorable postpaid/prepaid connection of any provider in Germany?
Thanks in advance for your response.
MyGermanPhone
Hi Mathias,
if you don’t use your sim card for a longer time, Vodafone can cancel it and will send you a notification SMS 30 days before they cancel it. If you want to keep using it, just top up 15 Euro and it will stay active for another 9 months (even if you use up all the credit in the first month). If you top up 25 Euro or 50 Euro, it will stay active for another 15 months.
2: Yes, you can receive calls and SMS in that case
3: Yes you can, have a look here (Link)